APPLICABILITY OF EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT (EFQM) EXCELLENCE MODEL IN HEALTH SECTOR IN TURKEY


Serap Kalfaoğlu, Eda Ayçeken

Abstract: EFQM (European Foundation for Quality Management) was established in 1988, by 14 leading European organizations with the mission of being the driving force of Sustainable Excellence in Europe and the vision of a world in which European institutions achieve excellence and is a non-profit organization based on the membership system. In this study, the satisfaction of the employees, one of the criteria of the EFQM excellence model, is tried to be measured. For this purpose, the evaluation of the situation according to the EFQM criteria at the Private Hospitals in Konya/Turkey, which conducts quality studies in line with EFQM model, is aimed to determine the level of satisfaction of the hospital department managers. As a result of the study, the satisfaction of the staff of the hospitals is at a moderate level. Also, managers' satisfaction levels do not change according to the department they work in. It is observed that the people in the management level benefit the employees to raise the working standards.

Keywords: Performance Measurement; EFQM Excellence Model; Quality Improvement.

DOI: 10.24874/PES04.03.012

Recieved: 11.03.2022  Accepted: 27.05.2022  UDC: 005.6:355.72‑027.551(560.11)

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